To ensure we give you the most reliable, secure & fastest service possible we use DPD Next Day service, for all orders.
UK (England,Scotland & Wales)
Standard/ 1-2 day service: £ 4.95
Large/ Heavy Delivery: £ 9.95
Standard/ 3-5 day service: £ 9.95
Large/ Heavy Delivery: £19.95
International - Other Countries
Standard/ 5-7 day service: £19.95
For any orders placed outside of these areas or for bulky / heavy items please contact us & we will provide a shipping quote.
Customs Duties, Import Taxes & Fees
Some orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; FLY9 has no control over these charges.
Please see our 'Returns Policy' on our website
For any questions or further enquiries, please contact email@example.com
Of course, we hope, that you are more than happy with your purchase from us, however, if for any reason you would like to return an item please contact us within 14 days of receipt of your order & let us know your order no. and which product(s) you wish to return.
You will need to arrange & pay to return the item(s) and we recommend that you use a recorded service & please obtain ‘proof of postage’ as we can not be held responsible for any returned item(s) being lost or damaged in transit. If an item is fragile please, also, ensure it’s well protected & securely packaged.
Refunds will be issued to the payment method used, when placing the order and processed within 7 days of receipt of the returned goods, provided the item(s) are in the original packaging, undamaged, with any labels still attached, don't show any signs of use or wear (if applicable) & are in a resalable condition. We cannot be held responsible for any credit card interest accrued during this process.
To be eligible for a return, your item must be in the same condition that you received it and not from the list of exempted items (see below). Please also include the receipt or proof of purchase.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Please note the following exceptions for returns:
There are some exceptions as certain types of items are non-returnable; such as perishable goods (food, flowers, or plants), custom products (special orders or personalised items), one-off, limited edition or bespoke art pieces (where this is stated), sale/discounted items and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.
Privacy & Data
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16 years of age .
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
45 Old Park Road, Hitchin, Herts, Hitchin, SG5 2JX, United Kingdom